According to reports , global messaging app user is expected to reach 2.5 billion by 2020 , due to some advancement in technologies like chatbots and AI which has bought a big change in the way to communicate with the people .
Chatbots simplify task for the user .
As soon as chatbots has been introduced in industry , is has open many closed doors for the smartphones industry . Chatbots are of two types :
Firstly , it can help you to find information , buy things by means of virtual assistance .
Secondly , messengers can can help brand and user of two way communication .
It is just the begginning of the new era of the industry where billions of user are expected to arrive in next few years , and that is the reason many top brands has already implemented chatbots in their system whether to chat with front customer or for their internal management .