“It is rightly said that Quality is everyone’s responsibility.”
Nowhere in this world, exists a business that doesn’t keep ‘Quality’ on top of its deployment list. Neither the consumers of today are ready to make compromises over the products or services delivered in hand.
We all know what quality matters to all of us at present, but what does it stand for the big businesses and midsized establishments or even new startups?
What do they mean when they say we apply Quality Management principles inside our organization?
Quality management is merely a phenomenon to drive customer satisfaction and great user experience by providing the ‘Best Quality’ in the deliverables (products and services).
The discipline involves four fundamental principles of:
- Quality Control
- Quaity Planning
- Quaity Assurance
- Continual Improvement
These are the four pillars of quality detection which when applied into a business, can boost its reputation, thereby accelerating its financial gains.
“Service Quality and Product Quality both are subjectively important when seen from a Customer’s viewpoint.”
What is Supplier Relationship Management (SRM)?
SRM is a concept that can be well defined as an approach to assess suppliers’ contribution in success, determine the factors to maximize their output and find ways to for their continuous improvement in performance.
A supplier relationship management is usually applied by supply chain professionals who deal with tender procurement and project management and operations which involves sheer communication with the supplier.
To maintain a balanced equation between the suppliers and organizations, there arises the need for Supplier Quality Management which fulfills the demands of both sides by making use of strategical management methods and analytical needs driving semantic results.
Here is the list of five supplier relationship management software assisting us in managing the whole supply chain cycle.
Procurify is a software that ensures to quickly identify the vendor’s performance where it provides a separate section to find all your purchase orders made from them.
The tool helps its users to easily track and control their money spends which builds its trust among hundreds of companies reaping the software benefits.
Operating, purchasing and financing, all these processes are made smooth when applied among your organizations’ departments and areas.
If you are looking for on-demand SRM solutions, you can look upon SupplierSoft some inbuilt traits like supplier risk, supplier quality, procure-to-pay and much more.
From ROI point of view, the low-risk feature and pay-as-you-go solution are really beneficial being quick-to-implement.
SupplierSoft sets you up to gain 360-degree supplier visibility by using its supplier related business processes those are automated for users ease of use and navigation which makes its presence to be seen among millions of users and customers.
A cloud-based software built with the intent for users to effectively create purchase orders, approve or reject them and send them directly to vendors via an email.
Operators of this software can keep track of received purchase orders, match the supplier invoices and receipts along with bills and expense management.
When it comes to Spending, some primary features that of inventory tracking, budget tracking, and standardized reports help the users to cut costs and analyze the spends and expenditures clearly.
Additionaly, Officewise enables its operators to export purchase orders, receipts, bills and other information all from this single platform. They have a customer support active over phone and email along with an online help center available 24/7.
Shipedge serves to be an all-time need for warehouse management handled by companies of all-sized( small, medium or even large). The cloud-based tool serves e-commerce warehouses, service providers logistics companies(3PL/4PL), distributors, light manufacturers etc.
Shipedge’s Key features involve:
- inventory management,
- order management,
- labor management,
- supplier management, and
- business intelligence
- and much more…
The software’s order managing feature enables the users to uniquely manage and handle information that is derived from real-time data and reports from its suppliers, consumers, and shipping carriers.
Shipedge smoothly integrates with some online marketplaces like Amazon, Shopify, eBay, WooCommerce, Magento, Walmart and many others in line.
Halo with its powerful design and infrastructure helps businesses to plan and forecast their inventory demands. This supply chain platform has various deployment options to choose from namely, SaaS (Software as a Service), PaaS (Platform as a Service) and on-premise installation.
The program offers different modules catering to enterprises searching for SRM aspects of demand planning, tender procurement, warehouse management, strategic sourcing, and supplier management. The modules provided can be efficiently integrated or can be applied as standalone solutions.
Irrespetive of the company demographics (size, shape, location), the software suite serves all industry types- healthcare, food and drink, pharmaceuticals, third-party logistics companies etc.having an international presence in UK and Canada.
When we are talking about manufacturing industry their management are more focused about production and operations management and not on sales and marketing efforts which is also one of the important part in any business organisation.
When we are talking about sales and marketing in digital terms , Customer Relationship Management (CRM) is the term used by us . CRM aids any organisation to surpass customer related information across different department and accommodate customer data from all possible channels .
Lets look at some of the amazing benefits of CRM system in manufacturing industry :
Features Of CRM
Every mostly used CR solution has the following inbuilt feature in it :
- Contact Management : It enables person to enter customer data , documents , records such as calls , emails , website visit , past order history .
- Lead Management : Helps managing sales leads which has come from different sources relating to sales assignment .
- Order History : It enables any organisation to track the customer past order history records , their past interaction thus offering them with the relevant product according to their personalised needs .
- Milestone Notification : This is basically the progress report of the sales forecasting and person can track the progress report right from leads tills its conversion to its clients .
Are There Features Related To Manufacturing Industry ?
Yes , no doubt these features directly helps manufacturing industry in many ways . Manufacturing department will be able to accurately predict the level of production required for present as well as future demand which they can get prediction on the basis of sales forecasting .
CRM is although always concerned with sales forecasting , but in manufacturing sales department can provide you with the requirement of production volume needed in coming week , month or quarter .
CRM is capable of handling both new leads and handling existing relationship . By having a track record of the order history together with automated follow up with the leads helps predict the future sales by sales department . By this a manufacturing industry management can accurately predict how much inventory and labour is required to fulfil the sales need .
Even in case of non-sales function in manufacturing industry , manufacturer can use CRM to keep record of manufacturing software for maintenance tracking , technical work and more . Not only CRM will assist in tracking sales , it can also be used for getting contact information from various companies in case of last. minute breakdown .
Is ERP Not Capable Of Handling This ?
ERP system is develop to handle business efficiency through internal department management which aids better working process , employee productivity enhancement and smoother workflow operations . CRM on the other hand focuses solely on customer management .
A fully equipped ERP system for manufacturing industry are being able to handle accounting , sales order and inventory . Some ERP also comes up with build in CRM module . So some of the companies think they can get all things through ERP using that module , but just for an explain a sales person will by chance get a chance to enter into your accounts or order management module and will get all the information which might not be of any use for your sales employee . Also as the sales employee are less trained , the result might be unexpected from your side thereby affecting your other department functions also.
It is also a security issue to give sales employee a access to internal department ERP , say for instance financial records . Anyways lucky you can contact a CRM consultant who can assist you with choosing the best ERP-CRM integration solution or can develop a custom CRM solution for you .