Tag: salesforce consultant in india

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Help Desk Software : How Actually Is Customer Getting Benefit Out Of It

helpdesk software solution

Customer satisfaction is first and foremost priority in building a good relationship with customers . So in order to maintain stronger relationship and business treats its customer as a king . One of the quickest and best way to satisfy the customer is quickly addressing their concern and queries upto their satisfying level .

Help Desk software facilitates receiving , logging and allocating tech issues to the relevant department in the organisation with ease . So if we are considering the end point , customer will get their issue solved with the help of right techie person of required department  who has been allocated by automatic ticketing system . The presence of ticketing component allows raising , tracking and allocating of ticket together with keeping a track of the resolution in timely manner .

In order to achieve all these things , company can choose help desk software that best suits their needs . Some of the types of Help Desk software are :

  • Ready-made solutions which are already experts in handling customers like Freshdesk .Such solutions are less expensive as they come on the basis of monthly subscription but at the same time will offer you less flexibility .
  • Add on modules in your existing CRM software. For instance you are using salesforce , you can easily purchase salesforce service cloud in order to store all customer information in one place .
  • Custom help desk solution that best suits the enterprise needs . A software development company can facilitate them with highest level of satisfaction by developing solution as per the tailor needs of the organisation .

Advantages of Help Desk Software

  • Fast response time : As soon as a ticket is raised by the customer support department on request of customer , it will be automatically allocated to the concern department for faster resolution process . This implies to the customer directly that company is serious about proving  excellent customer services even after sales . Setting the priority on the basis of customer requirement helps solving the same on priority basis
  • Brand Creditability : Help desk software helps improving brand recognition . Many of the companies outsource their support services which does not make sense and at the same time customers does not feels personalisation while interacting with your organisation .Because of this reason business is personally willing to address consumer problems thereby aids in increasing brand creditability .
  • Accessibility : Most of the help desk software are now based on web based technology which are easily accessible through phone or computer with working internet connection and web browser irrespective of the geographical location .With help desk ticketing software , all tickets are uploaded in one single unified platform and can be tracked and solved from any place .
  • Automatic Allocation Of Tickets : As soon as ticket is raised , it will get automatically allocated to the specified department , thereby eliminating cumbersome task and paperwork , labour dependencies and more . Tech department are also not getting frustrated and will be getting time to solve the issues .
  • Centralised Database : User has a separate portal online to raise their tickets in a more convenient manner according to their level of priority . Ticket can be stored , viewed , edited and closed once they are resolved in flexible and structured way . The same portal which is already equipped with all customer database can help convey messages in case of any breakdown or site downtime . The centralised repository of customer ticket data is highly secured .

In Conclusion

Help desk software is the best tool which makes life of the technical staff as well as customer easier with automated systems . Implementing these systems in enterprise in timely manner aids in better result and better customer services .
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Major Benefits Of Using SalesForce

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As we all know SalesForce is one of the largest cloud platform CRM provider in the world which benefits business in number of ways thereby maintaining healthy relationship with your customer and also helps you to be ahead with your compeditiors .

When it comes to salesforce subscription , there are sets of benefits that comes preloaded in CRM . Let’s quickly look at some of the major benefits of salesforce :

#Storing Customer Information

One of the biggest advantage of using Salesforce is storing customer data on the cloud which is easy to be accessible anytime . When we are using salesforce , you will be able to access customer name , number , contact , task , events , previous follow up , their needs and more all at one place .
This gives your team couple of benefits . The very first benefit benefit being it will help you to track all the information as needed to keep your customer profile in organised way . The best things is that you will have the access of all the information needed under one common roof. These information can be easily accessible , and you will need not necessarily be worried if someone goes on a vacation , as all the information is stores on a cloud server , thereby eliminating any gaps that could have in your customer support model .
The other best thing is the information can be updated by an excel sheet in a more responsive and convenient way .

# Planning Of Accounting

As we have discussed in above paragraphs that all the customer information can just a click away . This approach helps your company employee to keep an eye on the track records , making connection with the clients , and defining plans according to past records for better results . Salesforce also facilitates an option to create a to do list and your employee can use lists to stay organised throughout a day .
Along with creating reminder you can also set reminder or assign any other employee c for taking the follow up with the clients , in case of non availability thus minimising the communication gap and helps in building stronger relationship .

# Time Management

With detailed customer information and allocation of resources at your disposal , you will actually take awesome time management benefit . For any service industry , time is money and assigned task must be completed within allotted time in order to get customer satisfaction and help build better business relationship .
Salesforce collect all the information needed and then priortize work for the client which needs to be completed according to the set deadlines .  Build in calendar tools aids visualising the complete schedule fo a day , week or a month so that you will be able to know what you have to perform today and how much time is allotted to you for the completion of the task .\

# Team Collaboration

Salesforce strengthen team collaboration and easy communication between different departments . The “Chatter” feature in salesforce helps individual as well as groups to chat about anythings they want . Chatter also addition of different team members to accounts and opportunity that really needs priortize  attention , can mark calendars for leads follow up which can finally leads to leads closure .

# Accessibility

The best things that Salesforce facilitates is it is totally based on cloud platform , which can be accessed through internet access . Salesforce also facilitates mobile app which helps you to stay ahead always by connecting your team on the go on round clock . This makes the Salesforce CRM handy for business owner as well as marketing guy who may be travelling .

Winklix offers all of these benefits and much more

Winklix is leading salesforce consultant which offers marketing automation software  . As one of the top notch agency for bundle of your salesforce needs – you can contact us today to start laying out marketing strategy for your company .
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How Can Your SalesForce Consultant Can Help Increase Your Business ROI ?

Salesforce-Consultants

Have you ever consider for what reason would you really require asalesforce consultantof salesforce designer inspite of the way that Salesforce is known for its simple use as far as first time setup and arrangement ? Salesforce consultant is the one which can boost your arrival with quality in regard to your venture .

As per the ongoing reports every one of the highlights introduce in the salesforce cloud CRM is utilized by just 17 % of the client .

So the least complex approach to modify the salesforce as indicated by your custom needs is to employ Salesforce engineer to give you bolster in regard to help , Sales and promoting .Salesforce consultant with their exceptional involvement in Salesforce customisation and is additionally confirmed by SalesForce can kick begin your formative procedure by profound comprehension of business process and deals process . A decent salesforce consultantis one who can comprehend your every day action of business and afterward plan salesforce information demonstrating that suits your necessities .Even toward the end organize likewise a decent SDFC highlights can be added to improve it a look .

The achievement mainstay of any business is client and it is demonstrated actuality that no business can exist without fulfilling their client . Salesforce cloud accompanies benefit cloud and pardot which is known to be client benefit task and advertising apparatus which can be investigated by a Salesforce consultant , who have a huge ordeal of dealing with even an unpredictable highlights .

Additionally Read: Benefits of utilizing salesforce as your CRM accomplice

Presently say you have executed the salesforce in your business framework , is the part of salesforce engineer closes here ? Obviously not !! Things does not wind up after salesforce execution , rather the procedure should be re-imagined by the progressions done by the Salesforce itself . To dependably remember the cost of the in house group of employing a salesforce consultant organization, as it might be out of pocket cost for your which is past your desire .

The substitute arrangement is picking an on request hourly help from salesforce counseling office which luckily will have your opportunity and endeavors .

Once your salesforce is set up by salesforce consultantyour client will be very much prepared and will maintain a strategic distance from information deception and mess of information , in this way augmenting your salesforce speculation .