Category: SalesForce Customisation

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Help Desk Software : How Actually Is Customer Getting Benefit Out Of It

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Customer satisfaction is first and foremost priority in building a good relationship with customers . So in order to maintain stronger relationship and business treats its customer as a king . One of the quickest and best way to satisfy the customer is quickly addressing their concern and queries upto their satisfying level .

Help Desk software facilitates receiving , logging and allocating tech issues to the relevant department in the organisation with ease . So if we are considering the end point , customer will get their issue solved with the help of right techie person of required department  who has been allocated by automatic ticketing system . The presence of ticketing component allows raising , tracking and allocating of ticket together with keeping a track of the resolution in timely manner .

In order to achieve all these things , company can choose help desk software that best suits their needs . Some of the types of Help Desk software are :

  • Ready-made solutions which are already experts in handling customers like Freshdesk .Such solutions are less expensive as they come on the basis of monthly subscription but at the same time will offer you less flexibility .
  • Add on modules in your existing CRM software. For instance you are using salesforce , you can easily purchase salesforce service cloud in order to store all customer information in one place .
  • Custom help desk solution that best suits the enterprise needs . A software development company can facilitate them with highest level of satisfaction by developing solution as per the tailor needs of the organisation .

Advantages of Help Desk Software

  • Fast response time : As soon as a ticket is raised by the customer support department on request of customer , it will be automatically allocated to the concern department for faster resolution process . This implies to the customer directly that company is serious about proving  excellent customer services even after sales . Setting the priority on the basis of customer requirement helps solving the same on priority basis
  • Brand Creditability : Help desk software helps improving brand recognition . Many of the companies outsource their support services which does not make sense and at the same time customers does not feels personalisation while interacting with your organisation .Because of this reason business is personally willing to address consumer problems thereby aids in increasing brand creditability .
  • Accessibility : Most of the help desk software are now based on web based technology which are easily accessible through phone or computer with working internet connection and web browser irrespective of the geographical location .With help desk ticketing software , all tickets are uploaded in one single unified platform and can be tracked and solved from any place .
  • Automatic Allocation Of Tickets : As soon as ticket is raised , it will get automatically allocated to the specified department , thereby eliminating cumbersome task and paperwork , labour dependencies and more . Tech department are also not getting frustrated and will be getting time to solve the issues .
  • Centralised Database : User has a separate portal online to raise their tickets in a more convenient manner according to their level of priority . Ticket can be stored , viewed , edited and closed once they are resolved in flexible and structured way . The same portal which is already equipped with all customer database can help convey messages in case of any breakdown or site downtime . The centralised repository of customer ticket data is highly secured .

In Conclusion

Help desk software is the best tool which makes life of the technical staff as well as customer easier with automated systems . Implementing these systems in enterprise in timely manner aids in better result and better customer services .
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How To Influence SalesPerson To Use SalesForce

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The pillar to success for any business organisation is Sales . For any person in the sales industry , their payout is totally dependent on their performance . Most of the payout of sales employee is dependent on commission and incentives for their sales performance . So it really does not matter  whether a sales employee is under pressure or not well , they have to necessarily perform well , as the bills of the company does not slows down just because sales do .

Sales people have to even person during market slow down by finding a appropriate ways to attract customers . Whether you are a sales king in your company or want to perform better – there is no other better tool than SalesForce that can help you in various number of ways positively .

Why Salespeople Hate SalesForce

Buying a Salesforce subscription and then influencing the sales person to use them is two different things . The main reason which we think of why salesperson finds difficult to use CRM Software is that Salesforce is software that can facilitate communication with the target customer with the employee of the agency , but it ignores physical interaction ( as it is after all just software ) and it is thereby bit more mechanical . Person interaction with the clients is what is preferred by most of the sales employee to maintain a health relationship .
Additionally , a salesperson will spend additional hours in order to reach different clients and rather don’t use salesforce for getting records in SalesForce system . Keeping records , past summary is always proven beneficial to maintain healthy relationship with clients in long run .

Benefits Of SalesForce For Salespeople

Salesforce is a CRM software than will surely give benefits in long run in any kind of sales . For instance you are getting good number of leads , and your salesperson is contacting them individually – there may be a situation that they might miss some leads .Now assume a automated salesforce system will take the follow ups and other stuff and tell you when they actually wanted to be connected with in sales person . This will obviously saves your time and manpower to. This is probably one of the biggest benefit that salespeople can enjoy , not in overnight but in long term .
We must have heard that many companies that they want to focus on their current leads now to get the highest level of conversion . While it may only benefit you in short run , but unfortunately it may not be proven beneficial in long run . If salespeople uses Salesforce , they will see the benefit of customer conversion over the time by sending them mails , offers and promotional discount to attract even the leads which you may have got in the past .

How To Actually Convenience SalesPeople To Use SalesForce

Sales is all about showing the actual result . So if you do not show the importance of salesforce , then obviously no salesperson will begin to use it . The very first step to be successful is convince salesperson to use salesforce . Some of the best ways that has been proven convincing for sales person to use this CRM software in your company are :
  • Sell To SalesPerson : It is not enough to tell salesperson to use it only and not telling them the benefits of the same . Rather teach them with the benefits of it for business as well as individual. So teach and train them so that they can get best out of it .
  • Making Sure People At All Level Are Using Software : Always try to influence people at all levels about the benefits of using salesforce in long run , and you will probably get the better results to convenience others in the company .
  • Show Them ROI : Just talking in the air about the benefit of Salesforce won’t influence any of your salesperson , rather show them the actual benefit in real time .
So in case you are looking for business owner looking for growing your business to next level or you are a salesperson who want to grow your sales at next level , get a salesforce implementation by Winklix salesforce consulting . For more tips  , talk to our CRM experts now .
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Benefits Of Choosing SalesForce As Your CRM Partner

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Before hitting on any choice of picking the privilege CRM , evaluating is constantly considered as a choice factor . What’s more, in the event that you are wanting to decide on SalesForce CRM arrangement , its book cost may astound you . Anyway still there are end number of motivation behind why SalesForce is world’s #1 CRM . So really looking past the cost truth of the salesforce CRM and taking a gander at its capacities will unquestionably enable you to boost high ROI .

The greater part of the well known CRM arrangement accessible in the market like Microsoft Dynamics , SugarCRM , NetSuite and Oracle will encourage just fundamental usefulness of overseeing client records. Likewise with regards to customisation , the CRM other than Salesforce is exorbitant and customisation is constrained to some degree just .

That is the reason we generally allude individuals to pick SalesForce as a CRM . A portion of the advantages of picking SalesForce are given beneath :

Completely Customisable

SalesForce CRM is completely customisable CRM arrangement , the customisation which can coordinate your correct business needs . In the meantime it offers significantly more than just sales administration like task administration , advancement and more which is unmistakably you pay for the Salesforce . So in the event that you are searching for across the board arrangement of sales , marketing and administration – these SalesForce is the best decision to look over .

For the venture salesforce client , you will get stage as-a-service(PasS) as a feature of arrangement . In the meantime it give an open API to be coordinated with building custom portable application advancement that is completely utilitarian and local with SalesForce CRM .

Portable and Integration Ready

Lets take a case . Assume mid market trucking organization utilizes some old CRM to store the database of customer which they were utilizing since years . Presently assume they are in prerequisite of versatile application to track the trucks . Additionally they need to actualize Pardot marketing mechanization for their marketing group . They have to incorporate the local applications with their CRM. Well there is no other elective arrangement than to manufacture an entire local application which may cost them $ 50000 + or more , however extra time for offering preparing to their representatives . What’s more, to achieve this , their IT group will likewise need to actualize diverse frameworks for various work which probably won’t be the suitable arrangement .

With utilizing SalesForce , this issue can be effectively unraveled at one place with across the board CRM arrangement , and that to with a next to no month to month speculation .

Looking Beyond Sales and Marketing

SalesForce.com’s PaaS abilities empowers mix of the application in indistinguishable stage from your CRM , along these lines empowering simple incorporation . In return you will likewise gain admittance to quantities of applications in Salesforce application trade for simple handling like cost administration , electronic record signature , sales motivating forces plan and more . The best part being nearly of the applications is effortlessly accessible in application trade free of cost or at low month to month cost per client . Salesforce encourages you with us to easily maintain your business and dispose of utilization of different arrangement of CRM .

Amplifying Sales Cloud Functionality

” The principal control of utilizing the Salesforce CRM is taking full preferred standpoint of what you are paying for ” . Salesforce offers usefulness past sales and marketing . It offers activity , client administration and bookkeeping to . By picking a privilege SalesForce consultant accomplice , you will have the capacity to take the full preferred standpoint of salesforce CRM that can enable you to plan a methodology that augments salesforce usefulness .

Deciding On SalesForce

It is troublesome assignment to complete a ROI examination while investigating SalesForce . This isn’t the simple errand , you are putting dollars measure of cost for sparing your opportunity and cash by picking the privilege CRM arrangement .

Your CRM must offer sales , marketing , versatility , coordination , client benefit abilities , bookkeeping and different advantages which we think must be conceivable by picking the SalesForce CRM .

Generally utilizing an arrangements of CRM for tackling diverse purposes will no inquiry make an issue and will devour your valuable time and cash .

So considering SalesForce ? Contact SalesForce Consultant – Winklix for a free consultancy now .