Complain Management and Support CRM Software By Winklix
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Complain Management & Support Software

Complain Management And Support Software

Automate your post sales complain of customer and get increased customer loyalty . Winklix complain management and support software streamline complain lifecycle by registering complain by knowing their root cause , assign to concern department and keep a track of complain handling process on the basis of priority in order to provide best solutions to customer . Our complain management and support CRM software helps you to log products events from all sources , for instance say email , SMS , phone , internal etc and store them in a one centralised software .

That's not all , our software for complain management also takes care of follow up activities and activities which are assigned but not has been resolved within specified time period . The software is also equipped with pre defined audit trails and electronic signature .

Features Of Our Software

Manage Support Request
Create request , set priority , assigned to department , sending automatic email and SMS to customer , maintaining detailed records is our CRM software speciality .

Support Against Contract Or AMC
Your support , services due and AMC renewal request can all be managed with our CRM software solutions . You can manage multiple contracts for a single client all at one place . Our software is also smart enough to auto generate quick reminders on the basis of nature of contract , expiry date , renewal dates .

Maintaining Of Knowledge Base
Tired of giving support services to different customers for same type of complain ? As a business owner you might have been not , but your employee would have been . Our help desk ticketing software facilitate you with list of probate solution for the complain you might have already deal with . This will definitely guide your team to fetch respective solutions at the time of responding to customers support tickets and send resolution instantly .

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