Complain Management And Support Software
Automate your post sales complain of customer and get increased customer loyalty . Winklix complain management and support software streamline complain lifecycle by registering complain by knowing their root cause , assign to concern department and keep a track of complain handling process on the basis of priority in order to provide best solutions to customer . Our complain management and support CRM software helps you to log products events from all sources , for instance say email , SMS , phone , internal etc and store them in a one centralised software .
That's not all , our software for complain management also takes care of follow up activities and activities which are assigned but not has been resolved within specified time period . The software is also equipped with pre defined audit trails and electronic signature .
Features Of Our Software
Manage Support Request
Create request , set priority , assigned to department , sending automatic email and
SMS to customer , maintaining detailed records is our CRM software speciality .
Support Against Contract Or AMC
Your support , services due and AMC renewal request can all be managed with our CRM software solutions .
You can manage multiple contracts for a single client all at one place . Our software is also smart enough to auto
generate quick reminders on the basis of nature of contract , expiry date , renewal dates .
Maintaining Of Knowledge Base
Tired of giving support services to different customers for same type of complain ? As a business owner
you might have been not , but your employee would have been . Our help desk ticketing software facilitate you with list of probate
solution for the complain you might have already deal with . This will definitely guide your team to fetch respective solutions at
the time of responding to customers support tickets and send resolution instantly .
+91-8882-31-31-31
+1-(347) 746 2125
info@winklix.com
