CTI Software Solutions , IVR , ACD , VoIP , SIP By Winklix
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Explore Trending In CTI Technology & Integration In Call Management Software

Telephony Message Development Software

We are specialised in providing telephony software services which consist of short message service centre ( SMSC ) and multimedia messaging service centre ( MMSC) , as well as provide support for multiple messaging protocols . At the same time our in house team also facilitates web/video conferencing which is not limited to real time streaming , interactivity , electronic hand raising , screen/application sharing , record/playback using pop up screen notification using Session Initiation Protocol (SIP) .

Speed Analytics Tools And Speech Software

We help implementation of customer care call recording within call centre tracking software which aids in real time analysis of data . In addition to it , we combine speech analytics software with text data for BI analytics . With the help of AI technology , call mining technologies are being implemented which facilitates speech to text translations of customer interactions .




Telephony Data Integration

We provide specialised services for Cisco's architecture for Voice, Video and Integrated Data ( AVVID) , Salesforce CTI integration , Microsoft windows telephony API (TAPI) . We also help enhancement of web server data and CRM within single point of access . We also provide call tracking software and intelligent call routing which provides data throughout call journey .





Computer Telephony Integration Software

We are expertise in computer telephony software integration with Avaya and Intuity platforms which are specifically for call centres , self service applications , interactive voice response systems , call management and screen pop applications which is being used in tele heath and medicine . We also have good hands on provision of messaging solutions such as Short Messaging Service (SMS) , Multimedia Messaging Service (MMS) and voicemail .

IMS Software Solution

IMS (IP Multimedia Subsystems ) solutions also covers development of Voice over IP (VoIP) , telephony , interactive voice response (IVR) , Session Initial Protocol (SIP) , Integrated Services Digital Network ( ISDN) , Instant Messaging (IM) and web/video conferencing software .






Interactive Voice Response System

We do Interactive Voice Response (IVR) system development , which is not limited to visual workflow interface , Test-To-Speech (TTS) , Automated Speed Recognition (ASR) using intelligent call routing for destination accuracy forwarding .







VoIP Server Software

We are expertise in development of VoIP( Voice over Internet Protocol ) server software which includes VoIP applications , contact/ call centre system and web/video conferencing platforms .



CTI Applications

We develop Computer-Telephony Integration (CTI) applications which includes caller authentications , voice recognition , call processing , voicemail-to-email , soft phone as well as custom integration of computerised telephone networks such as Salesforce CTI integration .

BYOD and MDM Solutions

We are also expertise in BYOD ( Bring Your Own Device ) , Mobile Device Management (MDM) and unified network management applications .







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