WinklixIT Solution Simplified
World Trade Center, Sheikh Rashid Tower Level 24 Sheikh Zayed Rd Trade Centre 2 - Dubai - UAE
Delhi NCR | Mumbai | Pune : HQ : C -430 , Noida Sector 127 , Uttar Pradesh , 201313 , India
Business Units
ServiceNow ITBM helps businesses optimize IT processes and reduce costs by offering robust features such as incident, request, problem, change, service level, knowledge, and configuration management.
ServiceNow ITBM enables companies to prioritize IT project budgeting and staffing, reduce time to market, and more. Since 2014, Winklix has been implementing ServiceNow ITBM to help organizations drive IT changes that meet business needs, while effectively managing development and testing progress.
For in-depth ITBM insights, including opportunities for backlog optimization and portfolio cost reduction.
Principles of identifying, prioritizing, and authorizing IT improvement initiatives, known as demands.
Allocates resources across different projects and ensures resource availability.
Consolidating new ideas in one centralized location.
Initiating, planning, and executing projects within technology and business portfolios.
Simulate and evaluate multiple investment scenarios based on their relevance and potential value.
Master top-down planning by prioritizing tasks, visualizing and customizing your roadmap, and sharing it with various teams.
Align strategic investments and scale initiatives for maximum value using SAFe.
Carrying out development tasks as part of product- or project-driven development initiatives.
In addition to these features, ServiceNow ITBM includes the Application Portfolio Management application, which helps identify all applications in use within your organization. It evaluates their value, allowing you to make informed decisions about investing in, maintaining, replacing, or retiring apps based on their relevance.
(through continuous service health monitoring and in-depth failure impact analysis)
(due to optimized cloud resource usage and effective distribution of the IT team's efforts).
(due to quicker task execution and the reduction of error-prone manual processes).
Rapid and secure deployment of new customer infrastructures (enabled by automated infrastructure scanning and CMDB population).
ServiceNow’s comprehensive IT Business Management offering is available in two packages: Standard and Professional.
Adopt ITBM processes and customize ServiceNow to align with them.
Re-engineer your existing ITBM processes to align with ServiceNow's best practices, minimizing the need for customization.
Revamp your current ITBM processes to address their weaknesses and maximize efficiency, while customizing ServiceNow to align with these improvements.
Converting your needs into a comprehensive requirements specification.
Including integrations, data migration, and quality assurance (QA).
User training, solution deployment, and post-launch support for 2-3 months.
Optional: Pilot project (an initial ITBM of a small feature set before the full-scale rollout).
Solution: Conducting targeted user training focused on app functionalities and their value, along with fine-tuning machine learning algorithms for improved performance.
Solution: Planning for post-implementation ITBM support to ensure your solution remains aligned with your evolving needs.
The duration of ServiceNow ITBM implementation largely depends on factors such as:
At Winklix, we distinguish between project administration and true project management—a distinction often overlooked in the industry. We prioritize effective, hands-on project management to ensure successful outcomes for our clients, no matter the challenges that may arise.
