Omnichannel Case Management
Unify customer requests from digital and assisted channels with consistent routing, prioritization, and resolution.
Loading...
WinklixIT Solution Simplified
Business Units
Winklix helps organizations implement SAP Service Cloud around real customer-care processes, connecting cases, channels, knowledge, service levels, field operations, and back-office data in one productive experience.
Service Workloads
Modernized
SAP Experts
Years
SAP Delivery Experience
Enterprise
Solutions Delivered
Service Operations
Support & Monitoring
From service strategy and process design to implementation, migration, integrations, automation, analytics, training, and support, we build customer-service platforms teams adopt.
Unify customer requests from digital and assisted channels with consistent routing, prioritization, and resolution.
Give agents access to customer, product, order, interaction, entitlement, and service-history information.
Use classification, recommendations, knowledge, automation, and assisted responses to improve agent productivity.
Track volumes, backlogs, SLA performance, resolution times, satisfaction, and operational trends.
We align our success with our clients success : Our client-centric approach delivers clients satisfaction consistently .
AT&T collaborates with Winklix to enhance SAP performance, streamlining ERP processes and optimizing sales operations.
Boeing partnered with Winklix’s eCommerce experts to unify multiple ecommerce product platforms and improve digital experience.
Burberry partnered with Winklix to revamp its online store, enhancing user engagement and driving higher traffic.
Coles Group engaged Winklix to develop its website and app using Adobe Experience Cloud for better customer experience.
MTailor partnered with Winklix for the development of its website and mobile app for custom-made clothing experiences.
OnTheMarket partnered with Winklix for Salesforce implementation, application development, and digital transformation initiatives.
Valvoline partnered with Winklix for SAP HANA implementation and ongoing maintenance to improve operational efficiency.
VMware trusted partnership background image
Winklix is trusted by renowned global brands, enterprises, and ambitious businesses to deliver technology solutions that create real impact. We take pride in building long-term partnerships through innovation, reliability, and results-driven execution.
Winklix helps customer-care organizations standardize service, connect enterprise data, increase agent productivity, and improve resolution experiences.
Newsweek AI Impact Awards 2025 Winner
Globee Award Gold for Best AI Development
AIM Challenger in Top Data Science Service Providers
Microsoft CNBC AI for All Award Societal Progress
Best Firms for Women in Tech To Work For
Major Contender - Data Annotation & Labeling PEAK Matrix
Rising Star (Europe) IDP Services Study
Edison Award - Bronze Recognition
Newsweek AI Impact Awards 2025 Winner
Globee Award Gold for Best AI Development
AIM Challenger in Top Data Science Service Providers
Microsoft CNBC AI for All Award Societal Progress
Best Firms for Women in Tech To Work For
Major Contender - Data Annotation & Labeling PEAK Matrix
Rising Star (Europe) IDP Services Study
Edison Award - Bronze Recognition
Winklix delivered our Salesforce solution with clarity, speed, and professionalism. Their team helped us improve visibility, streamline workflows, and create a more connected client experience.
Winklix modernized a SharePoint site by implementing enhanced functionality, improving usability, and delivering a more efficient digital experience.
From the very beginning of the project through software release and beta testing, Winklix demonstrated exceptional attention to detail, strong accountability, and a consistent commitment to quality.
Winklix provided us with a team of highly skilled PHP developers and consistently showed great flexibility in helping us meet our deadlines.
Winklix designed and developed a native iOS app that delivers a quantitative assessment of users' physical fitness, with every task completed accurately, promptly, and efficiently.
Learn why professionals trust our solutions to
complete their customer journeys.
Winklix engineers went beyond standard testing procedures and identified critical risks that could have been easily overlooked. Their reporting was clear, practical, and focused on the actual level of risk, giving us strong evidence to support our compliance efforts and the data protection commitments we make to our customers.
We are fully satisfied with our partnership with Winklix. Their team delivered penetration testing services in a timely, professional, and dependable manner.
The team at Winklix leveraged SharePoint capabilities to create an attractive, functional, and easy-to-use intranet. We truly appreciate Winklix's professionalism, dedication, and commitment to the success of the project.
Winklix helped us streamline our Salesforce implementation with a practical, efficient, and highly responsive approach. Their team made the process smooth and delivered real business value
We engaged Winklix to implement Microsoft Dynamics as part of our migration and transition from Salesforce.com. Their team was highly engaging, knowledgeable, professional, and communicated exceptionally well throughout the project.
Winklix provides service strategy, implementation, configuration, migration, integration, automation, analytics, testing, training, adoption, upgrades, and managed support.
Yes. We integrate customer, product, order, equipment, warranty, entitlement, and service data with SAP S/4HANA and other enterprise systems.
Yes. We assess, clean, map, validate, and migrate customers, contacts, cases, activities, knowledge, entitlements, and relevant history.
Yes. We configure supported digital and assisted channels so customer interactions can be routed and managed consistently.
Yes. We automate classification, assignment, prioritization, escalations, approvals, notifications, service levels, and resolution workflows.
Yes. We can integrate customer service with field-service scheduling, equipment, work orders, parts, and technician workflows.
Yes. We provide role-based training, adoption support, release management, enhancements, monitoring, and incident resolution.
Winklix combines SAP CX, service operations, integration, analytics, automation, UX, and change-management experience to deliver effective customer care.
Still have questions? We’re here to help. If you didn’t find what you were looking for, feel free to reach out—our team is ready to assist you.Have a question not listed here? Call our team :
Get In Touch With Our Experts
Warranty cases