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WinklixIT Solution Simplified
Business Units
An AI assistant that answers guest questions and takes bookings by phone, website chat and WhatsApp in multiple languages, connected to the hotel group's booking engine.
Contact UsA hospitality group with several properties received guest enquiries around the clock from many countries.
Reservation teams could not answer every call and message quickly, especially at night and in other languages:
The group wanted to capture more direct bookings and improve guest experience without expanding its reservations team.
Winklix delivered a multilingual AI reservations assistant across voice, web chat and WhatsApp, integrated with the group's booking engine.
Room types, amenities, policies and local information for each property were organised so the assistant answers accurately.
The assistant checks live rates and availability and completes bookings through the booking engine with secure payment links.
Guests can talk or chat in their own language, with natural voices and automatic language detection.
The assistant suggests relevant upgrades and packages, and hands VIP or complex requests to staff with full context.
The engagement delivered clear, practical results for the client:
Want an AI concierge that books rooms around the clock? Talk to Winklix.
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