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WinklixIT Solution Simplified
Business Units
A RAG-based assistant that gives shop-floor technicians instant, cited answers from equipment manuals, maintenance history and standard operating procedures.
Contact UsAn industrial manufacturer operated a wide range of machines across several plants, each with lengthy manuals and years of maintenance history.
Experienced engineers were retiring, and newer technicians struggled to find the right information quickly during breakdowns:
The manufacturer wanted to capture expert knowledge and put it in every technician's hands.
Winklix built a maintenance copilot available on rugged tablets and phones, grounded in the manufacturer's own documents and maintenance records.
Manuals, SOPs, wiring diagrams and historical work orders were processed, cleaned and indexed for retrieval with source references.
Technicians describe a fault in plain language and get step-by-step guidance, likely causes and relevant past fixes, each linked to its source page.
The copilot reads and updates work orders in the maintenance system, and captures new fixes so knowledge keeps growing.
Safety-critical steps always reference the official procedure, and the assistant never improvises lockout or electrical instructions.
The engagement delivered clear, practical results for the client:
Want to put expert knowledge in every technician's hands? Talk to Winklix.
Contact Winklix
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