Loading...
WinklixIT Solution Simplified
Business Units
An internal AI agent in Microsoft Teams that answers policy questions, resets passwords, raises tickets and completes routine requests for thousands of employees.
Contact UsA growing enterprise's IT and HR service desks were handling a rising number of tickets, most of them simple, repetitive requests.
Employees waited for answers to basic questions, and service desk staff had little time for complex issues:
The company wanted instant self-service for employees inside the tools they already used.
Winklix built an AI helpdesk agent inside Microsoft Teams, connected to the company's knowledge base, identity systems and ServiceNow.
HR and IT policies and how-to guides are indexed so the agent gives accurate answers with links to the source.
With the right permissions, the agent resets passwords, requests software, books leave and updates employee details.
When a person is needed, the agent creates a well-described ticket in ServiceNow and routes it to the right team.
Dashboards show common questions and gaps in documentation, so the knowledge base keeps improving.
The engagement delivered clear, practical results for the client:
Want an AI agent for your internal service desk? Talk to Winklix.
Contact Winklix
A Secure Generative AI Assistant for Legal Research, Drafting and Contract Review
Read full post
AI Voice Calling Agent Handles Appointment Booking for a Busy Clinic Network
Read full post