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WinklixIT Solution Simplified
Business Units
An AI customer support agent that tracks orders, processes returns and answers product questions across WhatsApp and website chat, connected directly to the store and helpdesk.
Contact UsA fast-growing direct-to-consumer brand saw support tickets rise sharply during sales and festive seasons.
Most questions were repetitive, about order status, returns and sizing, but customers expected instant answers on WhatsApp:
The brand wanted faster responses and lower support costs without making customers feel they were talking to a bot that could not help.
Winklix built an AI support agent that can take real actions, not just answer FAQs, connected to the brand's store, helpdesk and knowledge base.
Product details, policies and FAQs were indexed for retrieval, and the agent was tuned to the brand's friendly tone of voice.
Through Shopify and courier APIs the agent tracks orders, starts returns and exchanges, and updates delivery details after verifying the customer.
The same agent runs on WhatsApp Business and the website chat widget, with rich messages such as product cards and order timelines.
Complex or sensitive conversations are passed to human agents in Zendesk with the full context, so customers never repeat themselves.
The engagement delivered clear, practical results for the client:
Want an AI agent that actually resolves customer queries? Talk to Winklix.
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